Welcome
Accounts Receivable Consulting, with a Personal Touch
Let me help your company plan for the future and increase your cash flow!
About
My Services
- Review your existing AR system to assure your collection team has the best tools and systems to be efficient and productive.
- Review/develop historical best practice Key Performance Indicators (KPIs) to understand risks, seasonality, trends and opportunities for improvement.
- Review/develop AR Reports to assure your business has visibility into key indicators.
- Provide historical Cash Collections data to better predict your future cash flow and manage your expenses.
- Review your complete "order to cash" process including front end credit review, order creation, bill presentment, dunning process, customer credit process and reason codes, short payments, write off, Bankruptcy and Third Party Placement.
- Review/develop ALL AR processes documentation and procedures to assure you are following proven best practice methods, consistency company wide and following Sarbanes-Oxley control requirements.
- Analyze your entire bad debt calculation process and make best practice recommendations to reduce impact to your bottom line.
- Analyze your existing customer payment methods to assure you are reducing your cash receipt posting times and getting paid quicker.
- Provide recommendations and proven strategies to engage your customer service and sales teams to resolve customer issues sooner.
I have been in the Accounts Receivable industry for nearly 30 years and have used many products and services during that time-- as a result I have developed key partnerships with what I consider to be the "best of the best" in the industry. I have used and/or vetted all of these companies during my time in the industry and I put my reputation behind all of them. These companies will improve your efficiency dramatically, increase your collection team's performance, improve your overall customer satisfaction and reduce your operating costs. I have done all of the hard work for you, just contact me and I will provide you with additional details and coordinate an introduction to my contacts at no cost to you. Below is a list of products and services my partners can provide for you at the best and most competitive rates.
Front End Credit Review Solutions
All in One Payment Service Provider (credit card merchant services)
Text to Pay Payment Solutions
Automated AR/AI Cash Collection Management Tool
Worldwide Outsourcing Services
First/Third Party Collection Agencies
Collection Team Performance Enhancement Intelligence Tool
My Approach
I’m very passionate about helping companies increase their cash flow and helping them to be more efficient while at the same time reducing their overall operating costs. I love working with people and seeing their success and growth through my engagement process. My approach is hands on as I will become an extension of your team to provide you the most optimal results possible. Your success is my success--Let's do this together!
About Me
I am originally from Needham, MA and moved to California for 23 years and recently decided to move back home to Massachusetts in 2021 to be closer to my family. I graduated with a BSBA in Business Management from Nichols College in Dudley, MA in 1991.
I have been in the Accounts Receivable industry for nearly 30 years and managed and lead worldwide collection teams for such great companies as AT&T, WebEx Communications Inc., Cisco and Veeva Systems, Inc. I have helped all of these successful companies create/develop their AR/Collection departments from ground zero.
In October 2018, I decided to start my own AR/Cash Flow Consulting business to help companies increase their cash flow. It has been the best decision I have ever made in my career. My fantastic customers include such great companies as Zendesk, ThinkHR and Central Pet and Supply. I love what I do and I am very passionate about seeing the results for you.
In my free time, I enjoy playing golf and spending time with friends and family.
Testimonials
" As a start up , since inception we have struggled a bit with using a clunky process and system for our accounts receivables. When Glen was brought onto our team it was clear that through his experience and leadership we were on to a more effective path. Through his guidance, excellent management (and great patience I might add) he helped transform our process. As we approach an exciting growth period I can say with confidence that Glen has set us up for great success. He is a pleasure to work with and we are so fortunate to have him on this journey with us." - Ashly Arroyo, Chief of Staff Clearspeed
" Glen Olson came to WebEx with a mission—to reframe the collections process, trim the DSOs and ensure that the finance team established a healthy AR program to guarantee success as a publicly traded company. With the spotlight fully on him, he had an immediate and dramatic impact that set the foundation for the tenure to come. Throughout the years, Glen has led, actively, with focus, conviction, integrity and down-right likability. He has also matured along the way taking on greater challenges and difficult projects both at WebEx and, ultimately, at Cisco proper. The consummate professional, Glen is a rare find and the kind of guy you want to build your team around". - Abe Smith, Head of International, Zoom Video Communications
"Glen and I worked together for 7 years will at SBC/AT&T Wireless properties in Massachusetts and California. When AT&T bought PacBell Wireless, Glen was the company’s first choice to move to California and implement the policies and procedures that had made the Boston office so successful. Because of Glen’s dedication and commitment, within the first year after acquisition the California and Nevada Wireless properties were the fastest growing in the company and had the lowest bad debt and DSO. Glen’s strengths are exceeding the company’s expectations of his position but also balancing that with a focus on customer satisfaction and, most importantly, employee satisfaction. A big part of Glen’s success is the ability he has to get the most out of his teams. Glen is one of the people that successful companies build around because he maximizes performance and exceeds results". - Ed Ariel, Customer Experience and Strategy Executive
" I’ve found tremendous value working with you and appreciate all you have done for Central. You have also helped me personally on my professional growth which wasn’t even in scope! Thank you. You have outstanding people skills and I have seen this first hand working with you and the team here. The team we are working with took to your leadership very quickly. You want good things for your clients and it shows in your quality of work. I am pleased to have met you and grateful for our business collaboration. You are doing great things and excited to hear all your future accomplishments!" - Amy Berrington, Director of Customer Experience, Central Pet & Supply
" I first met Glen when I worked at Zendesk as the Global Senior Manager, Accounts Receivable. I was new at the time and there was no reporting or processes in place. Glen was brought in to help develop reporting and to assist with implementing procedures. He not only did that, he kept me sane during a difficult time. He is very professional, extremely knowledgeable, and without a doubt has solid proven techniques that provide you the ability to accurately forecast, report AR, and substantially reduce your DSO. Glen has built a great network with an array of vendors to assist with your billing and collection needs. We have since become friends and he is someone I can call on at any time to bounce ideas off of. I highly recommend Glen and his services; you will not be disappointed. "– Kathy Callahan, Billing Manager, Five9
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Contact Me
Send me a message-- I will get back to you soon to schedule an introductory discussion.
Olson Cash Flow Consulting Services
Taunton, Massachusetts, United States
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